Complaints
At Clean Energy Development Bank, it is all about our customers. We believe in you and spend a great deal of time understanding your requirements while also ensuring error mitigating processes and optimum efficiency. However, in spite of everything being sorted, we acknowledge the fact that we can still go wrong at times and once that happens, we assure you of our commitment to make them right again. Our people are standing by to pay attention and work with you to resolve any issues that might arise. On the other hand, it’s your earnest comments that push us as an organization to keep striving to achieve excellence in everything we do together.
Make contact with us 24/7 or leave your valued details and we shall get in touch with you without more ado - by using the contact form below:
Contact Form
Please Note that the fields marked with [ * ] are mandatory.
Making a complaint:
When you make a complaint to us we will:
- Record your complaint and ensure we understand your concerns
- let you know who is handling your complaint so that you can follow up if you want to
- Exercise all options to fix the problem and keep you informed of our progress
- Provide a final response within 30 days.
We recommend that you:
- Collect all documents and supporting information
- Maintainrecords of letters, names, times and dates relating to your complaint, and
- Inform us as to how you would like the complaint to be resolved.
To make a complaint:
| STEP | Info |
|---|---|
| STEP 1 | Talk to us
We suggest you visit relationship managers at your nearest branch in person or contact Customer Care at ……………., as soon as possible for assistance with your complaint. We seek to resolve your grievance at your primary point of contact with us. This is our ‘Raise at Once’ promise! |
| STEP 2 | Contact Customer Relationship Management Team
Occasionally, a complaint entails a thorough investigation, in which case, your complaint might be referred to our Customer Relations team for professional assistance. If you have tried to resolve your complaint at your branch or through the Customer Care Cell and are not satisfied with the outcome, you may also contact our Customer Relations team directly. You can get in touch with the Customer Relations Team along with your contact details in the address as under: Customer Relationship Management Team Clean Energy Development Bank Ltd. P.O. Box- 24773 Kathmandu Nepal Or via email at : CRT@cedbl.com And we shall get in touch with you without more ado! |
